Returns & Exchange:
Eastern Soul takes great pride in the level of quality and authenticity that our pieces have. If you feel dissatisfied with the product that you have purchased within 7 days we can assist an exchange.
As some of our product is antique, vintage, pre loved and or hand made one off pieces this entails a level of imperfection, this will always be stated in product description and can be clarified through email enquiries.
We attempt to accurately display all our product colours and details to the best of our ability. Items returned within 7 working days of purchase will be given the opportunity to exchange within 7 days of returning their item.
Unless item is faulty or incorrect the customer will pay for return to and from postage. Original postage chargers are not refundable. Please send your items using traceable methods to ensure safe delivery. If item does not reach us safely within 7 days we will not be able to give exchange.
We do not exchange or refund on sale items.
All items must be returned in the original condition it was sent including gift pouches or bag with invoice. Before returning an email must be sent to firstname.lastname@example.org to download an exchange form, which also must be sent with the item. We do not exchange on change of mind we will to the best our ability try to find the product that suits you. Unless Eastern Soul believes that an item is faulty we will not refund.
For any international exchanges all policies are alike. However we allow 14 days to assist you, as postage may take longer. Please note that Eastern Soul is not responsible for any customs or duty fees that may be applicable.